Hello Anand,
I would recommend having the customers provide the month, day, and year all separately. This would help prevent any confusion.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 01-13-2026 08:09
From: Anand Gangappa
Subject: Genesys bot misinterprets partial DOB "05 January" as current year 2026
When testing this scenario, I am collecting the customer's date of birth using a Genesys bot slot (using the built‑any slot ), but if the customer says '05 January' or an invalid date of birth, the bot interprets it as 05‑01‑2026. How can this be controlled?
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Anand
NA
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