Genesys Cloud - Main

All,

I have tried unsuccessfully to update auto answer using: PATCH /api/v2/users/bulk Update bulk acd autoanswer on users:

I put my "ID string" in and set the buttion to On"  get a valid response:

 200 - successful operation

but "Acd Auto Answer" remains false:  

"version": 31, "acdAutoAnswer": false,
"selfUri": "/api/v2/user

and: 
It seems like it is just reporting the state of the user and not doing an update.  Maybe I am missing some items in the body.  

Also,

I attempted using the command line:

gc.exe users list -a --pageSize=100 | jq -r '. | map({"id": .id, "acdAutoAnswer": .acdAutoAnswer, "email": .email})' | jq -r '(.[0] | keys_unsorted) as $keys | ([$keys] + map([.[ $keys[] ]])) [] | @csv'

The command to get the csv works fine.   I am  not sure how to get the result into the bulk update.  

I am trying:  gc.exe users bulk update, which I got from the examples page:  quick-hits-cli/users/transforms at main · MyPureCloud/quick-hits-cli

I am not a programmer by trade but can usually figure these things out.  Any help would be appreciated.  

Thanks,

Bill

















#PlatformAdministration

------------------------------
William Goslin
WTI Holdings LLC
------------------------------

HI Bill, I just used Developer tools and it updated it for my profile.

"version": 87,
"acdAutoAnswer": true,
"selfUri": "/api/v2/users/masked user id"
}


------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd
------------------------------