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  • 1.  Genesys Cloud - Bulk update of Agent Auto Answer

    Posted 04-05-2022 11:58
    No replies, thread closed.
    All,

    I have tried unsuccessfully to update auto answer using: PATCH /api/v2/users/bulk Update bulk acd autoanswer on users:

    I put my "ID string" in and set the buttion to On"  get a valid response:

     200 - successful operation

    but "Acd Auto Answer" remains false:  

    "version": 31, "acdAutoAnswer": false,
     "selfUri": "/api/v2/user

    and: 
    It seems like it is just reporting the state of the user and not doing an update.  Maybe I am missing some items in the body.  

    Also,

    I attempted using the command line:

    gc.exe users list -a --pageSize=100 | jq -r '. | map({"id": .id, "acdAutoAnswer": .acdAutoAnswer, "email": .email})' | jq -r '(.[0] | keys_unsorted) as $keys | ([$keys] + map([.[ $keys[] ]])) [] | @csv'

    The command to get the csv works fine.   I am  not sure how to get the result into the bulk update.  

    I am trying:  gc.exe users bulk update, which I got from the examples page:  quick-hits-cli/users/transforms at main · MyPureCloud/quick-hits-cli

    I am not a programmer by trade but can usually figure these things out.  Any help would be appreciated.  

    Thanks,

    Bill

















    #PlatformAdministration

    ------------------------------
    William Goslin
    WTI Holdings LLC
    ------------------------------


  • 2.  RE: Genesys Cloud - Bulk update of Agent Auto Answer

    Posted 04-12-2022 18:41
    No replies, thread closed.
    HI Bill, I just used Developer tools and it updated it for my profile.

    "version": 87,
    "acdAutoAnswer": true,
    "selfUri": "/api/v2/users/masked user id"
    }


    ------------------------------
    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
    ------------------------------

    Original Message


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