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  • 1.  Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

    Posted 05-06-2020 09:01
    Edited by Matt Lawson 05-29-2020 12:17
    No replies, thread closed.
    In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss the new WFM Features just released to Genesys Cloud (May 2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community. Have questions for our WEM team? Drop them in the WEM Community! 

    Timeline: 

    WEM Disciplines with Marcela
    New WFM Features with Michele
    By George! - Discussing Performance Interaction Filters

    Here are some additional links from the WEM Team:

    WEM LinkedIn Group:
    https://www.linkedin.com/groups/3969272/
    Resource Center: Workforce Management Post Migration page:     https://help.mypurecloud.com/articles...
    Resource Center: About Workforce Management page:     https://help.mypurecloud.com/articles...



    #PureCloudQAEpisode

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Manager, Online Communities
    ------------------------------


  • 2.  RE: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

    Posted 05-06-2020 09:12
    Edited by Matt Lawson 05-06-2020 09:25
    No replies, thread closed.

    You da MAN, Matt!

     

    Respectfully,

     

    George F. Ganahl

    Principal Technology Consultant

     

    Tel: +1 317.715.8612

    M +1 317.941.0766

    george.ganahl@genesys.com

    @georgeganahl

    icce-interaction-center-certified-engineer

     



    ------Original Message------

    In this week's episode Community Manager Matt sits down with Marcela and Michele to discuss new WFM Features coming in May (2020), WEM Disciplines, and our pal George stops by to answer a pressing question in the community.

    Timeline: 

    WEM Disciplines with Marcela
    New WFM Features with Michele
    By George! - Discussing Performance Interaction Filters

    Here are some additional links from the WEM Team:
    WEM LinkedIn Group:
    https://www.linkedin.com/groups/3969272/
    Resource Center: Workforce Management Post Migration page:     https://help.mypurecloud.com/articles...
    Resource Center: About Workforce Management page:     https://help.mypurecloud.com/articles...



    #PureCloudQAEpisode

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Manager, Online Communities
    ------------------------------


  • 3.  RE: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

    Posted 05-06-2020 09:28
    No replies, thread closed.
    So much of what I do is based on your work and support, so all thanks go to you George. You da MAN! No...you are! 



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Manager, Online Communities
    ------------------------------

    Original Message


  • 4.  RE: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

    Posted 05-06-2020 09:29
    No replies, thread closed.
    Group hug. (Man-hug)

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Genesys Cloud Community Q&A Show - Episode 6 (WEM Special)

    Posted 05-06-2020 10:17
    No replies, thread closed.
    Insightful and very exciting to watch :)

    ------------------------------
    Dilipkarthik J
    Genesys - Employees
    ------------------------------



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