Genesys Cloud - Main

 View Only

Sign Up

Genesys Cloud CX with Microsoft Cloud PC

  Thread closed by the administrator, not accepting new replies.
  • 1.  Genesys Cloud CX with Microsoft Cloud PC

    Posted 11-10-2021 21:33
    No replies, thread closed.
    Good afternoon Brains Trust!

    Does anyone have experience implementing Cloud CX with Microsoft Cloud PC?

    We have a customer using Jabra headset and has installed Chrome extensions and Jabra software; all works OK using a native browser and WebRTC. They have reported when using Cloud PC, they lose functionality of the Headset buttons.

    For example, they cannot answer, mute or hangup the call.

    Any assistance / tips would be appreciated :)
    #Implementation
    #Integrations
    #Telephony

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    malcolm.green@nexon.com.au
    ------------------------------