@gina palmer - there was a long string of comments regarding this a while back, for us, it has been happening a very long time, I attached some of the conversation about this issue, but I would say, yes, it is a known issue.
https://community.genesys.com/discussion/something-is-triggering-status-changes-to-unavailable?_ga=2.102646465.1140769497.1712059262-1210443296.1712059262#bm015c5224-81a6-4b7b-acf4-3e954c91554f
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Judy Jimenez, Call Center Operations Manager
CURE Auto Insurance
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Original Message:
Sent: 04-02-2024 08:40
From: Gina Palmer
Subject: Genesys Cloud Desktop App "Away" status
We have recently had a few people with that Meal-Changed-To-Away issue. So, that is a know issue being worked on? Is there a group ticket number for that? Or do we need to open our own?
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Gina Palmer
Manager, Workforce Management
Papa, Inc.
Original Message:
Sent: 03-28-2024 13:59
From: Katia Miezza
Subject: Genesys Cloud Desktop App "Away" status
I am connected to Genesys Cloud using the Desktop App. My status was changes to Away after my PC was locked, but when I check my profile panel, I can't see a status selection:
I wonder if this behavours is expected?
Thank you!
#Unsure/Other
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Katia Miezza
C1
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