Dear Community,
We have an External SIP Trunk in Genesys Cloud that is connected to Yellow.ai. Calls are transferred from Yellow.ai to Genesys Cloud whenever a customer requests live agent support.
The customer now wants to enable encryption for both SIP signaling and media between Yellow.ai and Genesys Cloud.
Could anyone advise on the following:
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What changes are required on the Genesys Cloud External SIP Trunk to enable secure signaling (TLS) and media encryption (SRTP)?
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Are there any specific certificate requirements or configurations that need to be completed on the Genesys Cloud side?
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What information and configuration changes should be shared with the Yellow.ai team so they can update their side accordingly?
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Are there any common issues, prerequisites, or best practices to consider when enabling TLS/SRTP between Genesys Cloud and a third-party SIP platform?
Any suggestions, recommendations, or implementation experiences would be greatly appreciated.
Thank you in advance for your support.
#Outbound------------------------------
Muhammed Shaibant
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