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Genesys Cloud not recognizing Plantronics Hub on some user's platforms

  • 1.  Genesys Cloud not recognizing Plantronics Hub on some user's platforms

    Posted 11-10-2025 13:09

    Hello,

    We have noticed that some of our customers are complaining that Genesys cloud is no longer recognizing their Plantronics Hub software. We have tried re-installing the software, clearing the  browser's cache, trying a different browser, deleting and recreating the custom audio profiles, with no luck

    I understand that Genesys doesn't support Poly Lens but is there any other suggestions on how to troubleshoot this?

    Just as a reference, our Hub is on version 3.25.2

    Thanks,

    Chris


    #Telephony

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    Christopher Syrett
    x
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  • 2.  RE: Genesys Cloud not recognizing Plantronics Hub on some user's platforms
    Best Answer

    Posted 11-11-2025 13:45

    Hello Christopher,

    While it is true that Genesys Cloud does not support Poly Lens, I would recommend checking out HP's support site for more information.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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