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  • 1.  Genesys Cloud Okta Single Sign-On Provider

    Posted 12-23-2022 05:31
    Hello Everyone,

    I have tried Okta Single Sign on integration into Our Genesys Cloud. I have followed all steps for creating Application and SAML things into Okta Side. Finally, I have collected all needed information to Single Sign-on integration into Genesys Cloud but Save Button not Visible for save the Sign on page with Okta Details. Please assist me, If I have Missed any thing.
    Okta as a single sign-on provider

    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels
    #Integrations
    #Security
    #SystemAdministration
    #GenesysCloudCXQAEpisode

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    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
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  • 2.  RE: Genesys Cloud Okta Single Sign-On Provider

    Posted 12-23-2022 15:04
    Can you try changing the http entry to https and see if you can save?

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Genesys Cloud Okta Single Sign-On Provider

    Top 25 Contributor
    Posted 12-28-2022 14:13
    Our Okta setup has an HTTP address for this field, it's provided by Okta and hard to typo :).

    Try removing the bottom 3 fields, Single Logout and audience, and see if you can save then - those are not necessary to make SSO work. I believe the Single Logout URI is supposed to be different than the Target aka Login URI, and on-page validation may be recognizing that and preventing your save.

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    Brad Murlin
    Zillow, Inc.
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  • 4.  RE: Genesys Cloud Okta Single Sign-On Provider
    Best Answer

    Posted 12-29-2022 09:51
    I had run into the same thing.  What you need to do is select the "+" for the certificate.  That should allow you to save.  As for Http vs Https the Issuer URI is http the Target URL should be https.

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    Mark Pierson
    Ally Financial
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