Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Genesys Cloud Okta Single Sign-On Provider

    Posted 12-23-2022 05:31
    Hello Everyone,

    I have tried Okta Single Sign on integration into Our Genesys Cloud. I have followed all steps for creating Application and SAML things into Okta Side. Finally, I have collected all needed information to Single Sign-on integration into Genesys Cloud but Save Button not Visible for save the Sign on page with Okta Details. Please assist me, If I have Missed any thing.
    Okta as a single sign-on provider


    Shenbagamoorthy B
    Pointel Inc.,

  • 2.  RE: Genesys Cloud Okta Single Sign-On Provider

    Posted 12-23-2022 15:04
    Can you try changing the http entry to https and see if you can save?

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

  • 3.  RE: Genesys Cloud Okta Single Sign-On Provider

    Top 25 Contributor
    Posted 12-28-2022 14:13
    Our Okta setup has an HTTP address for this field, it's provided by Okta and hard to typo :).

    Try removing the bottom 3 fields, Single Logout and audience, and see if you can save then - those are not necessary to make SSO work. I believe the Single Logout URI is supposed to be different than the Target aka Login URI, and on-page validation may be recognizing that and preventing your save.

    Brad Murlin
    Zillow, Inc.

  • 4.  RE: Genesys Cloud Okta Single Sign-On Provider
    Best Answer

    Posted 12-29-2022 09:51
    I had run into the same thing.  What you need to do is select the "+" for the certificate.  That should allow you to save.  As for Http vs Https the Issuer URI is http the Target URL should be https.

    Mark Pierson
    Ally Financial

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources