Genesys Cloud CX

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  • 1.  Genesys Cloud Q&A Show: Web Messaging

    GENESYS
    Posted 05-26-2022 17:34
    In this episode, we kick off summer talking about Web Messaging with Angelo Cicchitto. Then, Aaron Chaskelis awards a special beta tester a special and finally, we hang out with George Ganahl, an Above Average Joe on the Pro Services team, and he reveals answers to the online community's pressing questions.

    After you watch the episode, join us in the community for Summer Trivia or for Xperience2022 where host Matt Lawson will be available at the Genesys Community's Booth.

    Episode Chapters:

    0:00 - Prize Wall Teaser
    0:52 - Episode Intro
    3:31 - Web Messaging
    35:58 - Prize Giveaway
    37:28 - The Above Average Joes (Question 1 & Question 2)

    Just a reminder that our next episode will be on Artificial Intelligence and Agent Assist.



    #GenesysCloudCXQAEpisode

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: Genesys Cloud Q&A Show: Web Messaging

    GENESYS
    Posted 05-31-2022 11:34
    Edited by Matt Lawson 06-01-2022 09:55
    Hi Everyone,
    We have a winner to announce! Genesys is lucky to have many wonderful beta testers, and today we want to reward one particular beta tester who was nominated by @Aaron Chaskelis for really going the extra mile with his participation in many betas over the years. And the winner is... @Javier Del Olmo, CONGRATULATIONS!
    Javier, reply to this thread to let us know which prize you'd like from the Genesys Prize Wall, and check out your announcement segment on the latest Q&A Show here.
    Thank you to all of our beta testers, and we look forward to giving away even more prizes to our nominated power users!
    ​​

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    Nicole Milliken
    Genesys - Employees
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  • 3.  RE: Genesys Cloud Q&A Show: Web Messaging

    Posted 05-31-2022 12:36
    Hi @Nicole Milliken !!!!
    Amazing!! Thanks @Aaron Chaskelis and thanks to the entire Genesys team.
    It is a pleasure work with Genesys and very simple, congratulations!

    As the Simpsons would say: the box the box! (Summer treasure box)
    the box! the box! | The simpsons, Mystery box, Simpson

    PS: Just remember that I love showing off Genesys merchandising wherever I go 🙄​​

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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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  • 4.  RE: Genesys Cloud Q&A Show: Web Messaging

    GENESYS
    Posted 05-31-2022 15:09
    We'll try to put a nice box together for you! Congrats again on your win and thanks for all of the feedback you've given as a Beta Tester!

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 5.  RE: Genesys Cloud Q&A Show: Web Messaging

    GENESYS
    Posted 05-31-2022 15:54

    Congratulations @Javier Del Olmo ! Genesys Cloud has become the platform that it is today thanks in large part to people like you.
    Thanks @Aaron Chaskelis and Genesys PM team for being so customer first oriented and work so close to them!

     

    ​​​​

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    Veronica Lumbreras de Santiago
    Genesys - Employees
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  • 6.  RE: Genesys Cloud Q&A Show: Web Messaging

    GENESYS
    Posted 06-01-2022 09:07
    You're so welcome, @Javier Del Olmo you totally deserve it!​​

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    Nicole Milliken
    Genesys - Employees
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  • 7.  RE: Genesys Cloud Q&A Show: Web Messaging

    Posted 06-13-2022 07:32
    Hi,
    The summer treasure box just arrived!
    summer
    Again, thank you very much!!


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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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  • 8.  RE: Genesys Cloud Q&A Show: Web Messaging

    GENESYS
    Posted 06-13-2022 09:29
    Nicole told me what all was going in the box. I felt like she picked some pretty cool stuff. Did anything surprise you?

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 9.  RE: Genesys Cloud Q&A Show: Web Messaging

    Posted 06-13-2022 10:00
    hahahaha Matt, you love keeping the thread alive... glad to help you with it.

    I love the towel, it has a carrying case to make transport very comfortable and the colors are very bright.

    I was surprised by the beach paddles, because they are not the typical rackets, they are like a kind of gloves, very original and I think it will be perfect to play with my young children this year on the beach ;)

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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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