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  • 1.  I need to send the image as response to customer question, is there anyway we can implement this?

    Posted 03-03-2026 22:22
    Edited by Jason Kleitz 28 days ago

    I need some help here:

     

    We are using genesys messenger configuration with dialogflow cx bot integration. Now I need to send the image as response to customer question, is there anyway we can implement this..



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    kranthi Muppa
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  • 2.  RE: I need to send the image as response to customer question, is there anyway we can implement this?

    Posted 03-04-2026 12:34

    @kranthi Muppa Please post all of your questions in the appropriate Community (such as Main, or whatever matches the question). The Welcome Community is not designed as a place to ask questions, but rather the initial place to introduce oneself to the Community.

    Thanks!



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    George Ganahl GCCX-AI, GCP, GCD
    Technical Adoption Champion
    Genesys
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    Original Message


  • 3.  RE: I need to send the image as response to customer question, is there anyway we can implement this?

    Posted 03-04-2026 16:30

    Hello Kranthi, 

    I have moved this over to the Genesys Cloud Main community. As this is the place to ask technical questions. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 4.  RE: I need to send the image as response to customer question, is there anyway we can implement this?
    Best Answer

    Posted 03-04-2026 16:42

    Hello again, 

    I believe you can accomplish what you are doing with the Dialogflow CX bot integration. With is you can use interactive cards to send images, titles, body text, and list of buttons. 

    To send images as reponse to customer questions you should configure your Dialogflow CX bot to use card responses. The Genesys messenger integration natively supports theses rich media elements through the bot conversation api. 

    Hope this helps. 



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    Cameron
    Online Community Manager/Moderator
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    Original Message


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