Genesys Cloud - Main

Morning folks, am curious how are you managing the overage (if at all) for your concurrent licenses.  Be default Genesys doesn't limit any user login even if it crosses the bought license count, this is now a challenge from an audit perspective. Also, the alerts - not a whole lot helpful to permit/give intimation of when we are about to reach the limit of bought licenses. Has anyone been able to solve this??

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kranthi Muppa
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Hi Kranthi,

From what I understand, Genesys does not currently enforce a hard limit when the concurrent license count is exceeded. The platform simply records the peak concurrent usage during the billing period and billing is based on that peak.

There was a similar discussion here that might be useful:
https://community.genesys.com/discussion/restrict-over-usage-of-concurrent-licenses-in-org

It mentions that while you could attempt to monitor login events and trigger a workflow to log users out, the user may already have consumed the license usage for that period.

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Phaneendra
Technical Solutions Consultant
Monash University
Australia
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Hello Kranthi, 

I have moved this over to the Genesys Cloud Main community. As this is the place to ask technical questions. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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Hi Kranthi,

Thanks for raising this point..I would be quite interested to see if any option are suggested to your question as our customers are raising similar question.

Hugo

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Hugo LE GUERN
Solutions Head
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