Hi Tim,
Do you mean how do you activate Genesys Cloud Voice: Add BYOC Cloud or Genesys Cloud Voice to your subscription
or do you mean so that you see the Genesys Cloud Voice section in the Admin panel once its enabled? I believe this is based on the PureCloud Voice > Number Permissions which are part of the Genesys Cloud Voice Admin role by default
------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------
Original Message:
Sent: 01-01-2025 19:27
From: Tim Strong Bear
Subject: Genesys Cloud Voice: Activation
How is this activated so it shows up under Admin? CSM?
Genesys Cloud Voice is an Internet-based telephony service that you can activate for use with your Genesys Cloud organization.
#PlatformAdministration
------------------------------
Tim Strong Bear
Telecom Engineer
------------------------------