Genesys Cloud - Main

Does anyone know if Decisions will be available in Genesys Cloud?  Within the admin window I can see the option to "download" decisions data but do not see the decision function itself.  

Thanks for your help! 

#Reporting/Analytics

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Dalvir Dhamrait
Workplace Safety & Insurance Board
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Hi Dalvir,

At this time it appears that it is just the ability to Download the data to import into Decisions.  I cant see anything on the roadmap to say that this will be included within Genesys Cloud itself

It may also be a good question to ask in the Genesys WEM Community

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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