Workforce Engagement Management

The Time Off team are excited to be releasing staff-based 15-minute granularity to Time Off Limits, this will be rolled out from the 15th June 2026. Why this matters This gives teams more control over how Time Off Limits reflect the shape ...

We're excited to announce a number of enhancements to Activity Plans that will be available this month. These updates make Activity Plans more powerful, flexible, and easier to manage when scheduling activities across your organisation. What's New ...

Hahaha - I see what you did there!! ------------------------------ Tracy Genesys ------------------------------

I created an idea which is showing as delivered - schedule either Saturday or Sunday, not both. Our agents are flexible to work 3 weekend days out of 4 and any weekday (5 days max), but I can't configure the system to schedule just one of the weekend ...

Hi Robert, Thank you for the reply. No, there have been no changes at all within the divisions, queues or skills, or any of the roles or permissions - the data simply just does not appear anymore. This is happening across our whole business, so ...

Hey Dmitriy, I would statistically say my average customer has roughly: 1-2 weeks scenarios around 30-40 Planning Groups with 2 media roughly 500 Agents with around 15-20min of generation time (this could be reduced by optimizing PGs and ...

We are also using and would be very interesting in hearing best practices for Semantic topics. ------------------------------ Addison Hild ------------------------------

Tks Paul Wood , i am happy with amount of news about WEM. ------------------------------ David Betoni Principal PS Consultant – Workforce Engagement Management ------------------------------