Work Plan Bidding Video!! Hello, WEMers and community members! Exciting news! We are thrilled to announce the launch of our Work Plan Bidding feature, designed to revolutionize how employees manage their schedules. This ...

Hello Community members, I am pleased to announce a new Genesys Cloud Workforce Management feature rolling out during the week of July 22, 2024 that will help you work with your production shifts by quickly navigating to the next or previous published ...

Work Plan bidding launch Hello, WEMers and community members! We are excited to announce the launch of our new Work Plan Bidding functionality on the week of the 22nd of July. This feature is designed to revolutionize ...

Hello All, Our supervisors are unable to see agents adherence using the work team sorting feature in schedules . We have confirmed that they (supervisors) have the correct permissions to review work teams in schedules and this does populate, However ...

Are you referring to these API's? https://developer.genesys.cloud/useragentman/workforcemanagement/ There are Developer Guides and Forums on the left side. ------------------------------ Brad Goff Palo Alto Networks, Inc. ------------------- ...

Yes! Our team is actively developing the Android version of Genesys Cloud Insights and is making good progress on the project. We still intend to get this in Android users' hands this year. ------------------------------ Christopher Rumpf Genesys - ...

Hey Brandon, I just wanted to follow up and let you know the changes I mentioned above should now have made their way to you. Feel free to reach out if you need anything further. Cheers ------------------------------ Paul Turner Senior Product Manager ...

You are welcome :-) ------------------------------ Tracy Genesys ------------------------------