Workforce Engagement Management

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  • Hello everyone This week we're really excited to start releasing 'Interaction Categories' for Speech & Text Analytics This feature will enable deeper analytics of interactions by allowing you to track both the sequence and position of Topics ...

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  • Hi, WEMers! Embark on a journey through the dual realms of Artificial Intelligence (AI) in Workforce Management (WFM) and the art of masterful forecasting with Genesys Cloud Workforce Engagement Management (WEM) . This engaging exploration ...

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  • The time has come to test your WEM knowledge!!!!! For the rest of WEMAI i.e. the month of May, we are running the WEMAI Trivia Event (click here) 🙌 🙌 🙌 🙌 🙌 and with it the chance to win a prize from the Community's Prize Wall ! Do you ...

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  • Why not ask AI? I threw it back old school...Alexander Bell as YOUR agent! ------------------------------ Russell Johnson Genesys - Employees ------------------------------

  • Hello Sherwin, The below product idea is related to your issue: DARAR-I-1498 You can export interval data for a one month period but it is limited to the previous 30 days: https://help.mypurecloud.com/articles/export-view-data/ ------------------------------ ...

  • View all groups permission Administrators can now use the new directory > privateGroup > view permission to allow users to see all groups, regardless of visibility rules. To enable a user to view all groups, administrators must add this permission ...

  • Since it is left Unassigned there is not a notification delivered to your evaluators. It would be visible by searching for Evaluations that are Unassigned. ------------------------------ Mark Fagus Genesys - Employees ---------------------------- ...

  • Hi Shelby, you should be able to see it. There are no specific permissions that control the agent empathy toggle. Can you provide your deployment region and org ID? Will you be able to create a CARE ticket so we can investigate? ------------------------------ ...

WEM Trivia Event NOW LIVE!


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