Workforce Engagement Management

Thank you @Jodi Maffitt ------------------------------ Bob Hall . ------------------------------

Hi Naga, There is an idea on the Ideas Portal that is related to your request - New Gamification Metric - Wrap-up Codes | Genesys Cloud Ideas Portal I would vote for it and add your comments so the product team are aware of your requests. ...

Voice of the Customer (VoC) is a phrase we hear a lot when talking about customer experience. And it can mean very different things depending on industry, organization, team, and use case. For some, VoC is measured through surveys and reported in ...

Genesys Cloud – February 23, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule ...

Ok, we'll get this submitted as a support case. Thanks! ------------------------------ Marcus Hollins Workforce Manager ------------------------------

Thanks for sharing this update - really valuable enhancement. Giving agents visibility into their adherence performance directly in the Agent Overview is essential to enable true self-management of their schedule. Having clear metrics, historical ...

I am trying to find data for our Vendors agents schedule adherence over spans of time so I can establish trends or establish where the problems are. I was attempting to build a tracker in excel but the data I try and pull from Genesys isn't as in depth ...

Thanks @Phaneendra Avatapalli . That's a great workaround. I will give it a try and post how I go. ------------------------------ Dhanalakshmi Vasudevan ------------------------------