Workforce Engagement Management

Hi Genesys Cloud Community! We are excited to announce the upcoming Limited Availability (LA) for the following features: Anomaly Detection for Queues Queue Performance Widget on User Home These features are expected to be available in the ...

We're updating the pagination behavior of the Get Topics and Get Programs Public API endpoints to align with the standard behavior across Genesys Cloud Public APIs. What's changing? Today, the pageCount property returned by these endpoints ...

Hi All, just wanted to update you on the latest findings on this issue. The investigation has highlighted that this is linked to a problem with the Chrome browser. Some versions have not yet been updated with the new time zone data for the BC\Alberta ...

Having the ability to Mark as Read and Mark ALL Read in the inbox would be very helpful to control the inbox. In our office we can have up to 100 messages per day that do not need our attention. Currently we can Mark as Unread, but adding Mark as Read ...

Fantastic! I'm glad you got through it. ------------------------------ Aaron Lael State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in. ------------------- ...

Hi Gaëlle, Interesting finding. I've recently started building and tuning a few Topics and have actually noticed something similar. Content Search has returned more interactions than Test a phrase , and in a few cases Test a phrase returned no ...

I think the distinction between the balance display and the HRIS validation of a time-off request may be causing some confusion. The HRIS-Get-Balance Workflow is used by WFM to display the available balance to the user. For a multi-day request, ...

Hi Tristan, the contiguous time is definitely causing some challenges here, but remember that contiguous time only applies to "non work activities." I would revisit your Off Queue Activity code and make sure that it is marked as work time. This means ...