Workforce Engagement Management

Hello WEM/WFM Community, We're looking for Workforce Management users who would be willing to participate in a conversation about their experience with the Intraday Management UI in Genesys Cloud. As we think about the future of Intraday ...

It does - Thank you Phaneendra ------------------------------ Joanna Sarno Hancock Digital Product Manager ------------------------------

Hi @Sam Dawson , I just replicated this on my side and have the same issue, this is very odd behaviour because it should check the work plan to check you work that day too but it appears to just be checking the time-off limits. I would suggest opening ...

Greetings @ATUL ARYA - Check out these feature requests as I believe one or both capture the essence of your request. There you can add comments for your use case (or open your own new idea given your request applies more to the WFM views): List ...

Hi, There is a hick-up in the translation of days in the time off limit view. 1st of July is a Wednesday but in the column it is translated to Tuesday. #TimeOff,AbsenceManagement ------------------------------ Silvia Schuts ------------------ ...

Hi Robert, Thank you so much for your feedback! I really appreciate your great ideas and will definitely work on incorporating them into the overall feature. ------------------------------ Daniel Chapdelaine, Senior Product Manager, Home + Gamification ...

Genesys Cloud – June 29, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule ...

Hi Liore, Great to see continued improvements to the English STA model! Looking forward to seeing how this impacts sentiment accuracy and agent behaviour detection in real-world conversations. We'll definitely be keeping an eye on it and sharing ...