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Genesys Cloud WEM/WFM Adherence vs BI Analysis WFM/WEM Adherence event logs - the Event Bridge topic using v2.users.{id}.workforcemanagement.adherence

  • 1.  Genesys Cloud WEM/WFM Adherence vs BI Analysis WFM/WEM Adherence event logs - the Event Bridge topic using v2.users.{id}.workforcemanagement.adherence

    Posted 2 hours ago

    Genesys Cloud WEM/WFM Adherence vs BI Analysis WFM/WEM Adherence event logs reveals systematic concerns timestamp, adherenceChangeTime, PresenceUpdatetime the Event Bridge topic we are using v2.users.{id}.workforcemanagement.adherence- Is there any other topic to get Duration (Adherence) similar/mirror like Genesys Cloud Historical Adherence UI? Please advise!


    #Integrations

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    Raja Sridhar Nagella
    Sr Lead Software Engineer [Architect, Design, Build, Support – ADP - Contact Center Engineering]
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