Genesys Cloud - Main

Any roadmap plans around Genesys CX starting to develop fully autonomous service agent chat bots?

We're very keen to move away from the extensively trained / rule based intent models and move to a brand-specific LLM-type bot. 

#DigitalChannels

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micj
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Hi Michael,

Welcome to the community.  There was actually another thread a few days ago regarding this and my colleague @Jason Kleitz provided the relevant information: https://community.genesys.com/discussion/virtual-agent

I hope this helps :) 

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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