Genesys Cloud - Main

Hello Community members,

Is there a way to have integration with Salesforce and Genesys, so the reporting of calls, metrics, agent status can be visualized in Salesforce?

Thanks in advance

#Integrations
#Reporting/Analytics

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Elsa Prado
Aerovias de Mexico S.A. de C.V.
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I actually saw a post about this on github: https://github.com/GenesysCloudBlueprints/salesforce-dashboards-with-gc-analytics-blueprint. It might be what you are looking for

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Dawn Weston
AvalonBay Communities, Inc.
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Original Message:
Sent: 03-15-2023 12:02
From: Elsa Prado
Subject: Genesys data (metrics) visualized through Salesforce

Hello Community members,

Is there a way to have integration with Salesforce and Genesys, so the reporting of calls, metrics, agent status can be visualized in Salesforce?<o:p></o:p>

Thanks in advance

#Integrations
#Reporting/Analytics

------------------------------
Elsa Prado
Aerovias de Mexico S.A. de C.V.
------------------------------