Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys Down in US East??

    Posted 08-05-2024 10:48
    No replies, thread closed.

    Anyone else having issues with the platform is US East?  We have a bunch of people get logged out and now when they go back in they cannot select a phone.  On holding waiting for support.  Nothing reported on the status page at this time.  


    #Unsure/Other

    ------------------------------
    Jason Lorden
    Independent Health Association, Inc.
    ------------------------------


  • 2.  RE: Genesys Down in US East??

    Posted 08-05-2024 10:49
    Edited by Jason Kleitz 07-23-2025 16:43
    No replies, thread closed.

    We just ran into this as well (it appears to be both East and West when we try). Opening a ticket with Support now.

    Also just saw this: Maintenance Mode Spikes (Global)

    Mypurecloud remove preview
    Maintenance Mode Spikes (Global)
    Genesys Cloud's Status Page - Maintenance Mode Spikes (Global).
    View this on Mypurecloud >



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------



  • 3.  RE: Genesys Down in US East??
    Best Answer

    Posted 08-06-2024 11:46
    No replies, thread closed.

    Hey Jason and Brian,

    It looks like we did have an incident with the platform. According to the Status Page, the issue was caught rather quickly and reverted.

    All agents should be able to log in now. Our internal teams are currently working on a formal RCA and it will be posted on to the cases with Customer Care as soon as it is ready.



    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------



Related Content