Edge versions should be updated automatically. There is a way to manually update by clicking on the software version in the Edge setup:
If you can't update manually, I would open a ticket with support to have them push it out on their end.
------------------------------
Robert Wakefield-Carl
TTEC Digital, LLC dba Avtex
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-05-2023 00:59
From: Husein Nasution
Subject: Genesys EDGE VM Provisioning State
Hi
I'm currently Provisioning New EDGE VM Version, but the state status is always "Create provisioning package".
Can anyone help, how do I check on that edge, is there a log that I can trace to find out what's going on
And also how do I check from the server, whether the customer's internet connection is not blocking Genesys Cloud
Regards
Husein Nasution
#Implementation
------------------------------
Husein Nasution
PT Solusi Tiga Selaras
------------------------------