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  • 1.  Genesys Engage Q&A Episode: Analytics Workspace, Prize Wall & Above Average Joes

    Posted 02-17-2022 19:53
    No replies, thread closed.
    In this week's episode, Maisey stops by to introduce Genesys Cloud's soon-to-be-released Analytics Workspace. After the tour, we talk about upcoming Ask Me Anything events, contests, PRIZES, and Matt reignites an old flame and reconnects with Sam and George from the Above Average Joes team.

    Check out the resource center for more info on the Analytics Workspace:     https://help.mypurecloud.com/articles...

    And visit the community's new PRIZE WALL:     Community Prize Wall

    Video Segments:

    1. Analytics Workspace Demo
    2. Prize Wall
    3. Above Average Joes:
      1. Sam
      2. George


    #GenesysCloudCXQAEpisode

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


  • 2.  RE: Genesys Engage Q&A Episode: Analytics Workspace, Prize Wall & Above Average Joes

    Posted 02-18-2022 16:28
    No replies, thread closed.
    Well…I already have a couple of caveats regarding Alerts :-)

    1. There was a backup in the Microsystem that sends alerts yesterday, causing them to be delivered hours after. So, that could have been a cause for Wendy's issue as well if the same thing happened when she experienced the phantom alerts.

     2. Alerts do reset if they go below the stated threshold, then alert again when it is exceeded later. That only works for something like Service Level which goes up and down. The alert won't go away in the panel when the value goes above the threshold (alert resets), but it will send another alert if the value drops below again. Most alerts are for a Max or Min value and once hit those don't change (except for further beyond the threshold, but that won't trigger a new alert).

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Genesys Engage Q&A Episode: Analytics Workspace, Prize Wall & Above Average Joes

    Posted 03-07-2022 14:24
    No replies, thread closed.
    Hi Team,

    Any update on when the new Analytics Workspace will roll out?
    The video mentioned there will be an a  Ask me Anything event on March 1st
    and targeted date for rollout on March 2nd.

    ------------------------------
    Anton Vroon
    ------------------------------



  • 4.  RE: Genesys Engage Q&A Episode: Analytics Workspace, Prize Wall & Above Average Joes

    Posted 03-07-2022 14:31
    No replies, thread closed.
    Hey Anton, great question! The release got pushed back two weeks, so the AMAs are now scheduled for March 15th and the 22nd. I think the Workspace will rollout around the 15th, but I'll ask the team if they have a more concrete update. Cheers!

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------

    Original Message


  • 5.  RE: Genesys Engage Q&A Episode: Analytics Workspace, Prize Wall & Above Average Joes

    Posted 03-07-2022 14:36
    No replies, thread closed.
    Thanks Matt :)

    ------------------------------
    Anton Vroon
    ------------------------------

    Original Message


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