Hello Ajay this is correct.
Are you asking about when Amazon Web Services (AWS) Neural Polly Voices will stop being supported? I believe AWS Neural Polly Voices will be around for awhile as this change is part of Genesys's optimization to align with AWS-based architecture for improved performance, reliability, and long-term scalability.
I just need more clarification on what you are trying to ask to give the best possible answer.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 05-27-2026 11:01
From: AJAY KUMAR
Subject: Genesys Enhanced TTS - Amazon Web Services (AWS) Neural Polly Voices
yes, but will keep supporting Amazon Web Services (AWS) Neural Polly Voices
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AJAY KUMAR
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Original Message:
Sent: 05-27-2026 10:11
From: Cameron Tomlin
Subject: Genesys Enhanced TTS - Amazon Web Services (AWS) Neural Polly Voices
Hello Ajay,
If I am understanding your question correctly. August 5th 2026 Genesys will end native Enhanced Text-to-Speech (TTS).
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 05-27-2026 09:55
From: AJAY KUMAR
Subject: Genesys Enhanced TTS - Amazon Web Services (AWS) Neural Polly Voices
Do we have any idea How long it will work as free/supported product ?
After native support ends, Amazon Web Services (AWS) Neural Polly Voices will be the only product available natively via Enhanced TTS.
#ArchitectandDesign
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AJAY KUMAR
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