Genesys Cloud - Main

In this case, you can use a "schedule" for route to interaction for Flow Messager until 18h, and after route to interaction for another flow then you can use this rule, or you can use one-only flow with a schedule group.

Att,

thank you

so in our case im not sure  this will work

because with messenger, we to  have to invoke the email being sent out using the data captured from the messenger interaction

we dont want the customer to have to open their email just to send an email reply

In this case, you can use a "schedule" for route to interaction for Flow Messager until 18h, and after route to interaction for another flow then you can use this rule, or you can use one-only flow with a schedule group.

Att,

you can use API request in flow to create an interaction email in the system or send an email for an external email.

Att,

thank you

so in our case im not sure  this will work

because with messenger, we to  have to invoke the email being sent out using the data captured from the messenger interaction

we dont want the customer to have to open their email just to send an email reply

In this case, you can use a "schedule" for route to interaction for Flow Messager until 18h, and after route to interaction for another flow then you can use this rule, or you can use one-only flow with a schedule group.

Att,