Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Genesys Network Readiness - Browser Supported

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys Network Readiness - Browser Supported

    Posted 12-12-2021 19:36
    No replies, thread closed.

    To use the network readiness of tool of Genesys Cloud, I found the below URL.
    In the below URL it is mentioned that only Chrome and Firefox are supported.
    Would like to check & confirm if I use Microsoft Edge Chromium browser will it be supported for Network Readiness test using the below.

    Genesys Cloud Network Readiness Assessment FAQ - Genesys Cloud Resource Center (mypurecloud.com)


    #ArchitectureandDesign

    ------------------------------
    Rajeev Srikant
    ------------------------------


  • 2.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 02:02
    No replies, thread closed.
    Rajeev,

    Currently Genesys Cloud supports only Chrome and Firefox browsers only.
    It will not support edge browser.

    ------------------------------
    Raghavapvds
    ------------------------------

    Original Message


  • 3.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 02:44
    Edited by Vaun McCarthy 12-13-2021 02:48
    No replies, thread closed.
    Edge (chromium) is supported but needs to be the latest version, Edge (legacy) is not.  It's possible that article hasn't been updated since Edge moved to Chromium.

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 4.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 02:49
    No replies, thread closed.
    @Vaun McCarthy - Can you share me official link or document which says Edge (chromium) is supported for Network Readiness Tests​

    ------------------------------
    Rajeev Srikant
    ------------------------------

    Original Message


  • 5.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 03:03
    No replies, thread closed.
    https://help.mypurecloud.com/articles/genesys-cloud-requirements/

    As mentioned, I think you'll find the network readiness test article was written back when Edge wasn't fully supported until the move to Chromium.  I have run the network readiness tests on Edge (Chromium) before.

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 6.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 03:09
    No replies, thread closed.

    @Vaun McCarthy - Thanks.
    Even I have the same understanding, but I want some kind of official document to showcase it which I am not able to find it out.

    I need to show case this to my management.

    If anyone Genesys Employee can you please confirm if I can run ​Network Readiness Assessment using Latest Edge Chromium ?



    ------------------------------
    Rajeev Srikant
    ------------------------------

    Original Message


  • 7.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 03:12
    No replies, thread closed.
    On that article page is a feedback option at the bottom.  I'd fill that in and submit it or raise a case to Genesys Support if you're wanting something "official".

    Have you tried running the WebRTC and network readiness tests in Edge already?

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 8.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 03:17
    No replies, thread closed.

    @Vaun McCarthy

    Yes I tried it & it is failing. That is the reason I ​need to 1st prove that it is not the edge which is causing this problem.
    Below is the console log which I am getting it.

    network_tool.js:144 Starting test
    network_tool.js:80 Beginning watchdog timer
    boot.lib:1

    [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
    getHeaders @ boot.lib:1
    (anonymous) @ boot.lib:1
    boot.lib:1

    WebSocket connection to 'ws://bcs.visualware.com:32658/' failed: WebSocket opening handshake timed out
    openTheWebSocket @ boot.lib:1
    (anonymous) @ boot.lib:1
    boot.lib:1 Socket error: undefined Socket error code: undefined
    network_tool.js:94 Test not starting
    network_tool.js:88 Timed out running test



    ------------------------------
    Rajeev Srikant
    ------------------------------

    Original Message


  • 9.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 03:39
    No replies, thread closed.
    @Vaun McCarthy - Have you tried using WebRTC using proxy solutions ?
    In my scenario I am using WebRTC using Proxy like Zscaler.

    So wanted to know is there any issue of using WebRTC with proxy solutions.​

    ------------------------------
    Rajeev Srikant
    ------------------------------

    Original Message


  • 10.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 18:02
    No replies, thread closed.
    The risk with using proxies, depending on whether they're also processing UDP as opposed to just HTTP(s) is that STUN negotiation may not work so your calls could always fall back to TURN.  I can't answer specifically to zScaler though but there may be options to bypass that proxy for specific ports/protocols etc.  Someone else can probably answer this better for you.

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 11.  RE: Genesys Network Readiness - Browser Supported

    Posted 12-13-2021 17:55
    No replies, thread closed.
    Genesys technical writers are going to update that article to include Edge Chromium support.  That should updating in the next couple of days.

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


Related Content