Genesys Cloud - UI New Features

 View Only

Sign Up

  • 1.  Genesys - new UI vs. favorites tab

    Posted 10-20-2025 17:14

    It appears that the old "favorites tab" is no longer accessible. Additionally, when adding one or more contacts to favorites using the "star" feature, those names are not being sorted to appear at the top of the list



    ------------------------------
    Ibrahim Al Kibssi
    Telecom - Infrastructure Engineer
    ------------------------------


  • 2.  RE: Genesys - new UI vs. favorites tab

    Posted 10-20-2025 22:14

    Greetings Ibrahim - Check out the New UI Known Issues thread to hear some good discussion about the Favorites feature, where it lives in the new UI, and requests for a dedicated button in the new UI 😉



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------



  • 3.  RE: Genesys - new UI vs. favorites tab

    Posted 10-21-2025 08:41

    hello Brian, thanks for sharing the UI known thread and i also added  hard to find your favorites contacts grouped together and hope we can get some votes.



    ------------------------------
    Ibrahim Al Kibssi
    Telecom - Infrastructure Engineer
    ------------------------------

    Original Message


  • 4.  RE: Genesys - new UI vs. favorites tab

    Posted 10-29-2025 10:56

    Sorry if this is a duplicate.  I understand the 'Favorites' button will be restored in some form. Is there an ETA?



    ------------------------------
    Mike Sullivan
    na
    ------------------------------

    Original Message


  • 5.  RE: Genesys - new UI vs. favorites tab

    Posted 10-30-2025 10:06
    Edited by Steven Alix 10-30-2025 10:13

    https://genesyscloud.ideas.aha.io/ideas/EPUS-I-179

    Follow the idea. It's in the upcoming dev state.

    A different idea same intent and already in dev.

    https://genesyscloud.ideas.aha.io/ideas/EPNUI-I-79



    ------------------------------
    Steve Alix
    EDCi
    ------------------------------

    Original Message


Related Content