shamss | 2024-01-11 10:46:28 UTC | #1
Hi Team,
What will be the criteria Genesys PureCloud consider to split the transcripts of a long conversation.
Suppose, A customer starts talking to an Agent, and without any pauses, their conversation continues. To get the transcript of this conversation in realtime, what are the criteria Genesys consider for splitting the conversation or transcript to push to a web socket connection in a single transcript event.
Is it based on any pause time or time intervals ? Is this criteria configurable?
Environment - [https://apps.usw2.pure.cloud/ ]
Please help
jacobshaw | 2024-01-16 15:18:45 UTC | #2
Hi @shamss My understanding is that phrases are terminated by pauses, but the transcription notifications are grouped periodically, generally with a window of about 35 seconds.
Sources: https://developer.genesys.cloud/analyticsdatamanagement/speechtextanalytics/transcription-notifications https://developer.genesys.cloud/forum/t/call-transcript-phrases/9287
system | 2024-02-16 15:19:28 UTC | #3
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