Genesys Cloud - Main

Hello,

Do you have any idea where Genesys recordings are stored? I know it's in the AWS cloud, but is there a clear URL or specific location?

Thanks

#Architecture and Design
#Digital Channels
#Implementation
#Platform Administration
#QualityManagement
#Telephony

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Rihab
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Hello Rihab,

I don't believe that there is a URL that you can use to directly access the recordings. You could export your recordings so that you can have easier access to your items.

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Jason Kleitz
Online Community Manager/Moderator
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Hi Rihab BEN MALEK,

The recordings are stored in Amazon S3, however unlike a traditional file store you cannot access a folder of files. When you access a recording via the UI or AI you are provided with a temporary URL to access a copy of that recording. The bulk export tool effectively works in the same way. This reduces the opportunity for someone to just file copy as in a traditional platform.

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Richard Chandler
Connect
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Your policy can export in real time to your own S3 bucket as well.  What is your use case for the exported recordings?

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 02-16-2025 09:48
From: Richard Chandler
Subject: Genesys recordings

Hi Rihab BEN MALEK,

The recordings are stored in Amazon S3, however unlike a traditional file store you cannot access a folder of files. When you access a recording via the UI or AI you are provided with a temporary URL to access a copy of that recording. The bulk export tool effectively works in the same way. This reduces the opportunity for someone to just file copy as in a traditional platform.

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Richard Chandler
Connect
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Hi Rihab,

If you are looking to export your recordings, check out archiving in AppFoundry. There is sure to be someone there who can help with your questions.

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James McIntosh
Sales Director
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