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  • 1.  Genesys recordings

    Posted 02-14-2025 06:59
    No replies, thread closed.

    Hello,

    Do you have any idea where Genesys recordings are stored? I know it's in the AWS cloud, but is there a clear URL or specific location?

    Thanks


    #Architecture and Design
    #Digital Channels
    #Implementation
    #Platform Administration
    #QualityManagement
    #Telephony

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    Rihab
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  • 2.  RE: Genesys recordings

    Posted 02-14-2025 10:43
    No replies, thread closed.

    Hello Rihab,

    I don't believe that there is a URL that you can use to directly access the recordings. You could export your recordings so that you can have easier access to your items.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Genesys recordings
    Best Answer

    Posted 02-16-2025 09:49
    No replies, thread closed.

    Hi Rihab BEN MALEK,

    The recordings are stored in Amazon S3, however unlike a traditional file store you cannot access a folder of files. When you access a recording via the UI or AI you are provided with a temporary URL to access a copy of that recording. The bulk export tool effectively works in the same way. This reduces the opportunity for someone to just file copy as in a traditional platform.



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    Richard Chandler
    Connect
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    Original Message


  • 4.  RE: Genesys recordings

    Posted 02-16-2025 15:02
    No replies, thread closed.

    Your policy can export in real time to your own S3 bucket as well.  What is your use case for the exported recordings?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Genesys recordings

    Posted 02-26-2025 14:20
    No replies, thread closed.

    Hi Rihab,

    If you are looking to export your recordings, check out archiving in AppFoundry. There is sure to be someone there who can help with your questions.



    ------------------------------
    James McIntosh
    Sales Director
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    Original Message


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