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  • 1.  Genesys Reporting - Alerts

    Posted 03-12-2026 11:43

    There is an option to set warnings and alerts in Genesys for agents.  If anyone has successfully set up warnings and alerts, please share how you did it.  I would like to set up alerts letting me know when an agent is not on calls after a few minutes.  I was able to do this is the prem solution and I cannot figure out how to do it in cloud.  Thanks,


    #Reporting/Analytics

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    Kristie Mead
    VP of Contact Center
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  • 2.  RE: Genesys Reporting - Alerts
    Best Answer

    Posted 03-12-2026 12:36
    Edited by Samuel Jillard 03-12-2026 13:32

    Hi Kristie, 

    In "Analytics" >> "Analytics Workspace" have the option "Alert rules":

    You can create multiple alerts based on conversation and presence metrics, including receiving alerts via email.
     
    See if this is what you're looking for.



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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  • 3.  RE: Genesys Reporting - Alerts

    Posted 03-12-2026 13:19

    Thank you Kaio!  I appreciate your quick response.  This is exactly what I was looking for😀.



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    Kristie Mead
    VP of Contact Center
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    Original Message


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