Thank you Kaio! I appreciate your quick response. This is exactly what I was looking for😀.
Original Message:
Sent: 03-12-2026 12:35
From: Kaio Oliveira
Subject: Genesys Reporting - Alerts
Hi Kristie,
In "Analytics" >> "Analytics Workspace" have the option "Alert rules":
You can create multiple alerts based on conversation and presence metrics, including receiving alerts via email.
See if this is what you're looking for.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
Original Message:
Sent: 03-12-2026 11:43
From: Kristie Mead
Subject: Genesys Reporting - Alerts
There is an option to set warnings and alerts in Genesys for agents. If anyone has successfully set up warnings and alerts, please share how you did it. I would like to set up alerts letting me know when an agent is not on calls after a few minutes. I was able to do this is the prem solution and I cannot figure out how to do it in cloud. Thanks,
#Reporting/Analytics
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Kristie Mead
VP of Contact Center
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