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  • 1.  Genesys Screen Recording Issues

    Posted 07-22-2024 13:43
    No replies, thread closed.

    Is there a workaround process when we are unable to play a selected recorded call and the screen recording of that call at the same time?

    Is there any process documentation that can be send to me regarding the question and issue above in order to troubleshoot or workaround?

    Thank you,

    Todd Stancer


    #QualityManagement

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    Todd Stancer
    Sedgwick Claims Management Services, Inc.
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  • 2.  RE: Genesys Screen Recording Issues

    Posted 07-22-2024 13:57
    No replies, thread closed.

    Update to my previous post/question regarding Genesys Screen Recording issues:

    I am needing information/instructions for "Playback of screen recording download".

    Thank you!



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    Todd Stancer
    Sedgwick Claims Management Services, Inc.
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    Original Message


  • 3.  RE: Genesys Screen Recording Issues
    Best Answer

    Posted 07-23-2024 14:37
    No replies, thread closed.

    Hello Todd,

    We currently have an idea in our Product Ideas Lab that is set to Future Consideration that would allow the screen recording and audio file to be downloaded in other formats. 

    If you click the VOTE button on that page, it should notify you via email as this Idea progresses through development.



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    Jason Kleitz
    Genesys - Employees
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    Original Message


  • 4.  RE: Genesys Screen Recording Issues

    Posted 08-22-2024 15:27
    No replies, thread closed.

    Are you pausing the audio recording while call is on hold or during IVR? Could that be causing the two to not be in synch? 



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    Anna Jhane Mulinyawe
    SAFG Technologies, LLC
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    Original Message


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