Genesys Cloud - Main

Is there a workaround process when we are unable to play a selected recorded call and the screen recording of that call at the same time?

Is there any process documentation that can be send to me regarding the question and issue above in order to troubleshoot or workaround?

Thank you,

Todd Stancer

#QualityManagement

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Todd Stancer
Sedgwick Claims Management Services, Inc.
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Update to my previous post/question regarding Genesys Screen Recording issues:

I am needing information/instructions for "Playback of screen recording download".

Thank you!

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Todd Stancer
Sedgwick Claims Management Services, Inc.
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Hello Todd,

We currently have an idea in our Product Ideas Lab that is set to Future Consideration that would allow the screen recording and audio file to be downloaded in other formats. 

If you click the VOTE button on that page, it should notify you via email as this Idea progresses through development.

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Jason Kleitz
Genesys - Employees
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Are you pausing the audio recording while call is on hold or during IVR? Could that be causing the two to not be in synch? 

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Anna Jhane Mulinyawe
SAFG Technologies, LLC
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