Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Genesys sending SIP 400 Bad Request in response to BYE

    Posted 10-13-2022 04:30
    No replies, thread closed.
    Hi,
    I have a problem with the Genesys BYOC configuration. IN and OUT calls are working.
    But I am having trouble ending a calls. When I make an outgoing call and callee hangs up (BYE is sent from the External SIP server to genesys) the Genesysy server rejects this BYE and sends a SIP 400 Bad Request.

    I think the reason is different format in TO and FROM header send by Genesys and Send by External SIP Server- but shouldn't genesys recognize calls by callid?

    18.197.58.44 is Genesys IP




    #Outbound
    #SIP/VolP

    ------------------------------
    Kamil Pawlak
    Peoplefone Polska S.A.
    ------------------------------


  • 2.  RE: Genesys sending SIP 400 Bad Request in response to BYE

    Posted 10-17-2022 03:51
    No replies, thread closed.
    Hi Kamil,
    I think that it's not correct SIP message BYE sent by External SIP Server (Asterisk ??).
    Request-URI of BYE must contain header Contact of initial INVITE sent by Genesys; if you notice, Request-URI contains "18.197.58.44:5060", while it should have contained "10.72.240.154:6060".
    Maybe some configurations about NAT on Asterisk?

    Regards
    Giorgio

    ------------------------------
    Giorgio Conta
    ComApp S.r.l
    ------------------------------



  • 3.  RE: Genesys sending SIP 400 Bad Request in response to BYE

    Posted 10-17-2022 08:05
    No replies, thread closed.
    You are right, but here is my question: Genesys is sending local ip address in contact - shouldn't it be public?



    ------------------------------
    Kamil Pawlak
    Peoplefone Polska S.A.
    ------------------------------

    Original Message


  • 4.  RE: Genesys sending SIP 400 Bad Request in response to BYE

    Posted 10-17-2022 09:11
    No replies, thread closed.
    Hi Kamil,
    no, it's not mandatory put in header Contact a public IP address.
    Genesys sends its messages from public IP address (you can see this in first header Via) but Genesys puts in header Contact private IP address, it's not a problem; I did recently same test and my External SIP Server (a SBC) sent SIP message BYE with Request-URI with same Contact as initial INVITE (with a private IP address)

    Regards
    Giorgio

    ------------------------------
    Giorgio Conta
    ComApp S.r.l
    ------------------------------

    Original Message


Related Content