No matter what technology you use, you will only be able to get about 60%-70% of the configuration down because the APIs just don't have everything you need. Then, when you have it down as a JSON, that will not match the package you need to update the configuration for restoration. Aside from that, although you can pull down data and recordings, there is no way to import those into another ORG, so you either have two data sets or you maintain a common set on your own.
Now, Genesys offers CX as Code to allow for automation through Terraform, but you have to maintain the GUID mappings and know the dependencies - quite a bit of knowledge is required for that.
There are two products you could look at that promise you as close as you can get for replication of configurations between ORGs. One is Blackchair and the other Eemann. Both offer some tools to do the GUID mapping, keep track of changes, copy down and upload configurations and allow edit changes to be audited.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 09-26-2024 09:59
From: Chris Diaper
Subject: Genesys User configuration export // Trunk configuration export
Hi, does anyone know if it is possible to export User configuration setup (Names, Email, Queues, Skills etc) and also Trunk Configuration setup please?
I'm guessing this might be possible using many APIs but I wanted to see if it was generally possible to take a "backup" of our Org.
Many thanks, Chris.
#PlatformAdministration
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Chris Diaper
Cover-more Group Ltd
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