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  • 1.  Genesys Webchat - Upload files function - Is this possible and what are the security controls

    Posted 09-25-2025 03:20
    No replies, thread closed.

    Hi everyone!

    We are looking into the ability for customers and us to share documents, securely and safely behind an authenticated portal via web chat.

    Does Genesys offer this functionality to allow a customer to upload a file? 

    Looking at security for scanning files that customers have uploaded for viruses etc.

    Cheers


    #DigitalChannels

    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------


  • 2.  RE: Genesys Webchat - Upload files function - Is this possible and what are the security controls
    Best Answer

    Posted 09-25-2025 08:13
    No replies, thread closed.

    Hi Deepa,

    Files can be shared via Authenticated Web Messaging: About web messaging

    Genesys Cloud does not scan attached files for viruses and this is the customers responsibility: Malware and antispam protection best practices



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Genesys Webchat - Upload files function - Is this possible and what are the security controls

    Posted 09-26-2025 00:17
    No replies, thread closed.

    Thanks Samuel. This information is helpful - I'll have a read through the links.

    Cheers



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


  • 4.  RE: Genesys Webchat - Upload files function - Is this possible and what are the security controls

    Posted 09-30-2025 18:11
    No replies, thread closed.

    Deepa, you might also take a look at the Developer Center article regarding Generic File Attachment



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 5.  RE: Genesys Webchat - Upload files function - Is this possible and what are the security controls

    Posted 10-01-2025 03:08
    No replies, thread closed.

    Thanks for sending this helpful info George :)



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


  • 6.  RE: Genesys Webchat - Upload files function - Is this possible and what are the security controls

    Posted 10-01-2025 11:12
    No replies, thread closed.

    You're welcome. Let us know what you come up with for your solution



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


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