Genesys Cloud - Main

Hi everyone!

We are looking into the ability for customers and us to share documents, securely and safely behind an authenticated portal via web chat.

Does Genesys offer this functionality to allow a customer to upload a file? 

Looking at security for scanning files that customers have uploaded for viruses etc.

Cheers

Hi Deepa,

Files can be shared via Authenticated Web Messaging: About web messaging

Genesys Cloud does not scan attached files for viruses and this is the customers responsibility: Malware and antispam protection best practices

Hi everyone!

We are looking into the ability for customers and us to share documents, securely and safely behind an authenticated portal via web chat.

Does Genesys offer this functionality to allow a customer to upload a file? 

Looking at security for scanning files that customers have uploaded for viruses etc.

Cheers

Thanks Samuel. This information is helpful - I'll have a read through the links.

Cheers

Hi Deepa,

Files can be shared via Authenticated Web Messaging: About web messaging

Genesys Cloud does not scan attached files for viruses and this is the customers responsibility: Malware and antispam protection best practices

Hi everyone!

We are looking into the ability for customers and us to share documents, securely and safely behind an authenticated portal via web chat.

Does Genesys offer this functionality to allow a customer to upload a file? 

Looking at security for scanning files that customers have uploaded for viruses etc.

Cheers

Deepa, you might also take a look at the Developer Center article regarding Generic File Attachment

Thanks Samuel. This information is helpful - I'll have a read through the links.

Cheers

Hi Deepa,

Files can be shared via Authenticated Web Messaging: About web messaging

Genesys Cloud does not scan attached files for viruses and this is the customers responsibility: Malware and antispam protection best practices

Hi everyone!

We are looking into the ability for customers and us to share documents, securely and safely behind an authenticated portal via web chat.

Does Genesys offer this functionality to allow a customer to upload a file? 

Looking at security for scanning files that customers have uploaded for viruses etc.

Cheers

Thanks for sending this helpful info George :)

Deepa, you might also take a look at the Developer Center article regarding Generic File Attachment

Thanks Samuel. This information is helpful - I'll have a read through the links.

Cheers

Hi Deepa,

Files can be shared via Authenticated Web Messaging: About web messaging

Genesys Cloud does not scan attached files for viruses and this is the customers responsibility: Malware and antispam protection best practices

Hi everyone!

We are looking into the ability for customers and us to share documents, securely and safely behind an authenticated portal via web chat.

Does Genesys offer this functionality to allow a customer to upload a file? 

Looking at security for scanning files that customers have uploaded for viruses etc.

Cheers