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  • 1.  Genesys–ServiceNow Unified Experience: Share Your Insights, Challenges, and Wishlist

    Posted 7 days ago

    Hi everyone,

    I didn't see any general topics for the ServiceNow Genesys Unified experience, just specific troubleshooting ones, so thought I'd try and get a community discussion about it going on. We're currently in the testing phase of the Genesys–ServiceNow Unified Experience. Haven't gone live with agents yet with ServiceNow or the Unified experience. While we move forward, I'd love to hear from others who have implemented or are exploring this integration.

    • What's worked well for you so far?
    • What challenges or roadblocks have you encountered?
    • Any creative workarounds you've used?
    • What features or improvements would you like to see in future releases?

    Looking forward to your insights!

    -James


    #Unsure/Other

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    James Rowberry
    Manager
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  • 2.  RE: Genesys–ServiceNow Unified Experience: Share Your Insights, Challenges, and Wishlist
    Best Answer

    Posted 7 days ago

    Hi James,

    Great question.  Hopefully the community can give you some useful insights



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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