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  • 1.  Gensys BYOC - Source IP Address Restruction

    Posted 11-11-2021 06:49
    No replies, thread closed.
    We are planning to use BYOC cloud.
    In BYOC cloud we are planning to have restriction, so that the client or end users from only a particular location can connect.

    Ex - We have a location say Location A & we have nearly 100 users there.
    Location A is connected via Internet & the Public IP Address is say X.X.X.X

    I want to restrict in Genesys cloud so that only from my Location A with Public IP Address X.X.X.X is allowed.
    Our location B, which has Public IP Address Y.Y.Y.Y should not be allowed.

    Is there any way there is a feature in Genesys Cloud which can restricted this access ?
    #ArchitectureandDesign

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    Rajeev Srikant
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  • 2.  RE: Gensys BYOC - Source IP Address Restruction

    Posted 11-12-2021 00:55
    No replies, thread closed.
    Any help or inputs

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    Rajeev Srikant
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    Original Message


  • 3.  RE: Gensys BYOC - Source IP Address Restruction

    Posted 11-12-2021 01:02
    No replies, thread closed.

    I found the below

    https://help.mypurecloud.com/articles/allow-ip-addresses/

    Is this the solution ?



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    Rajeev Srikant
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    Original Message


  • 4.  RE: Gensys BYOC - Source IP Address Restruction

    Posted 11-14-2021 07:12
    No replies, thread closed.
    Any help or support ?

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    Rajeev Srikant
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    Original Message


  • 5.  RE: Gensys BYOC - Source IP Address Restruction

    Posted 11-15-2021 03:35
    No replies, thread closed.
    You are correct https://help.mypurecloud.com/articles/allow-ip-addresses/ is where you configure the IP Whitelist for user access.

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    Richard Chandler
    Connect
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    Original Message


  • 6.  RE: Gensys BYOC - Source IP Address Restruction

    Posted 11-15-2021 07:18
    No replies, thread closed.

    @Richard Chandler

    Thanks.
    So if I have allowed only the Public IP segment ex : 1.1.1.0/24, then only from this IP range segment I can use the SIP Phones, WebRTC & also the administrative access to my Genesys Cloud tenant.

    If I try to access it from any other Public IP Segment then my access from SIP Phones, WebRTC & also the administrative access to my Genesys Cloud tenant will not be allowed.
    Is my understanding is right.
    ​



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    Rajeev Srikant
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    Original Message


  • 7.  RE: Gensys BYOC - Source IP Address Restruction

    Posted 11-15-2021 07:24
    No replies, thread closed.
    Yes. This also includes data actions so also any OAUTH clients need to be in the allow list along with any IP ranges for authorised orgs.

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    Richard Chandler
    Connect
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    Original Message


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