jarlei | 2024-06-28 15:13:07 UTC | #1
Hello guys,
Is there any API that returns survey.link (customerSurveyUrl)?
Example: with the conversation id / form id, obtain the survey link, without a quality policy and survey-type flow being activated.
Thx a lot.
Járlei
Jerome.Saint-Marc | 2024-07-01 12:18:01 UTC | #2
Hello,
It is possible at this time. The Genesys Survey (and its url) is created after the conversation is ended, when the Architect Survey flow is triggered.
There is a Genesys Cloud Idea (feature request) which appears to be about creating a web survey via API. This could fit what you are trying to achieve. You can vote for this idea CESVY-I-27.
Regards,
system | 2024-07-31 12:18:38 UTC | #3
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