RafaelR | 2017-01-19 20:16:45 UTC | #1
I want to annalyse a conversation, but all API that references conversations needs a ConversationId, so how can i get a list of ConversationId's to test one of them?
RogierBosch | 2017-01-19 21:00:20 UTC | #2
See /api/v2/conversations/calls
tim.smith | 2017-01-19 21:15:36 UTC | #3
Rogier is correct that GET /api/v2/conversations will return conversations, but take note that this is only active conversations for the current user. If you want current queue conversations, use GET /api/v2/routing/queues/{queueId}/conversations. To get active conversations for other users or historical conversations, use a conversation detail analytics query.
RafaelR | 2017-01-19 21:45:35 UTC | #4
Thanks Rogier.
Tim, I access GET /api/v2/routing/queues/{queryId}/conversations but an error was rised.
{ "status": 403, "code": "not.authorized", "message": "You are not authorized to perform the requested action." }
Do you know which role i need to access this API?
RafaelR | 2017-01-20 16:50:56 UTC | #5
Thanks guys, I got full control and I got the Information needed.
system | 2017-08-28 19:30:42 UTC | #6
This post was migrated from the old Developer Forum.
ref: 814