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  • 1.  Get Conversation ID in Workflow

    Posted 07-31-2024 00:35
    No replies, thread closed.

    Hi Guys,

    How can I get conversation ID (without hardcoding) in workflow? I have a trigger and linked to a workflow to send email notification when voicemail is left. In the workflow, I would like to get conversation data, and in the Get Conversation Data action, it needs the 36-character conversation ID. 

     

    Thanks & Regards,

    Albert


    #Unsure/Other

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    Albert Lee
    NexWave Telecoms Pte Ltd
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  • 2.  RE: Get Conversation ID in Workflow

    Posted 07-31-2024 05:50
    No replies, thread closed.

    Create a variable under Data called: Flow.conversationId.  That should populate with the conversation ID if you are triggering this workflow.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Get Conversation ID in Workflow
    Best Answer

    Posted 07-31-2024 10:36
    No replies, thread closed.

    Hi Albert,

    Like Robert has mentioned, this should get passed through from the trigger, but I believe you have to define it as a condition. We have been able to successfully pass it through in our workflows. Here's an example of one of our triggers:

    If you then add Flow.conversationId as a variable to your workflow (under Resources - Data) and set it to "Input to flow", it should get passed through.



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    James Foster
    Connect Managed Services (UK) Limited
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  • 4.  RE: Get Conversation ID in Workflow

    Posted 08-01-2024 02:08
    No replies, thread closed.

    Thank you Robert and James, I am able to retrieve the conversation ID in the workflow now.



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    Albert Lee
    NexWave Telecoms Pte Ltd
    ------------------------------

    Original Message


  • 5.  RE: Get Conversation ID in Workflow

    Posted 10-01-2024 14:19
    No replies, thread closed.

    What did you end up putting in the conversation ID as a place holder? It won't allow me to publish without a 36-character placeholder.



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    Kieran Wallace
    Electroline Data Communications Inc
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    Original Message


  • 6.  RE: Get Conversation ID in Workflow

    Posted 10-01-2024 22:27
    No replies, thread closed.

    It's a string type variable.



    ------------------------------
    Albert Lee
    NxGen Malaysia Sdn Bhd
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    Original Message


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