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  • 1.  get customer name

    Posted 02-18-2026 10:02

    I am creating a real time dashboard using web socket notifications. I am looking for a way to get the name and number of a customer that is currently interacting with a given agent. Which notification do I need to subscribe to?


    #Integrations
    #PlatformAPI

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    Joel Einhorn
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  • 2.  RE: get customer name

    Posted 02-19-2026 04:50
    Edited by Guillaume Sens 02-19-2026 05:03

    Hi Joel,

    Have you tried to use v2.users.{userId}.conversations notification? https://developer.genesys.cloud/notificationsalerts/notifications/available-topics#v2-users--id--conversations

    From there you can find live conversation (state == "connected") and extract ANI and ExternalContactId (where participant purpose == "customer")



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    Guillaume Sens
    Sr. Technical Account Manager
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  • 3.  RE: get customer name

    Posted 02-19-2026 16:13
    Thank you, how can I get the customers name from that Id?



    Original Message


  • 4.  RE: get customer name

    Posted 02-20-2026 04:26
    Edited by Guillaume Sens 02-20-2026 04:26

    With the External Contact ID you can retrieve the customer name via a call to endpoint: GET /api/v2/externalcontacts/contacts/{contactId}



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    Guillaume
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    Original Message


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