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Get participant does not obtain data when moving from a Message Flow to a Common Flow.

  • 1.  Get participant does not obtain data when moving from a Message Flow to a Common Flow.

    Posted 19 hours ago

    I start the interaction in an Inbound Message Flow, in a task I add values to a list of participant data, exit the task, and the interaction moves to a Common Flow. When I try to obtain the same participant data using Get Participant Data, no data is returned.
    This happens randomly in some interactions.
    What could be the problem?
    Is there a lack of synchronization?


    #ArchitectandDesign

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    Manuel Martinez
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  • 2.  RE: Get participant does not obtain data when moving from a Message Flow to a Common Flow.
    Best Answer

    Posted 2 hours ago

    Good Day Manual

    Just to confirm, this does not happen with every single interaction, correct?

    I found the following 2 discussions on the community where similar issues where discussed.

    https://community.genesys.com/discussion/participant-data-not-updating-when-transferring-to-a-new-flow#:~:text=Indupally%2C%20and%20welcome.-,To%20get%20participant%20data%20to%20pass%20across.,%2D%2D%2D%2D%2D%2D%2D

    https://community.genesys.com/discussion/get-participant-data-not-retrieving-info-in-dialog-bot-flow-1#:~:text=Hi%20everyone%2C-,I've%20recently%20started%20encountering%20an%20issue%20with%20the%20%22Get,Info%20in%20Dialog%20Bot%20Flow

    Its possible that there is perhaps a delay where the writing data is not yet available when trying to retrieve.  Have you perhaps tried adding a short delay before the "get participant data" in the common flow to see if that helps?

    Regards

    Stephan



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    Stephan Taljaard
    EMBEDIT s.r.o
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