Legacy Dev Forum Posts

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Get Transcript URL - /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

  • 1.  Get Transcript URL - /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

    Posted 06-05-2025 18:08

    Chris_Carr | 2023-01-27 15:35:58 UTC | #1

    Hi,

    I am trying to download a list of transcript URLs using the endpoint /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl . Can anyone assist me in obtaining the communicationId for this process? My goal is to download the transcript for a specific conversation.

    Thank you.

    Jerome.Saint-Marc | 2023-01-27 15:40:26 UTC | #2

    Hello,

    The communicationId corresponds to the id of the call of the first participant (customer) that appears in the conversation context (obtained via GET /api/v2/conversations/{conversationId}). See this other post for more details.

    Regards,

    Chris_Carr | 2023-01-27 15:53:07 UTC | #3

    Hi Jerome,

    Thank you, I am having a look at this now. Is it possible to use this for digital messages?

    Thank you

    Kind Regards, Chris Carr

    Jerome.Saint-Marc | 2023-01-27 15:57:21 UTC | #4

    What are you trying to do? Access the set of messages exchanged between the customer and the Contact Center? In this case, it should be a recording - i.e. GET /api/v2/conversations/{conversationId}/recordings and related API endpoints.

    Regards,

    system | 2023-02-27 15:57:55 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 18171



Related Content