Bindu | 2017-01-12 01:19:17 UTC | #1
Hi,
For Inbound Call,We are able to see the intercom call history but when fetching the inbound (IVR calls) call history through this API "/api/v2/conversations/calls/history" we are not getting the updated history as per the Performance->Interactions.Once I get the call history ,fetching the conversation id and passing to this api "/api/v2/analytics/conversations/{conversationId}/details" to get the wrapup note value .Please provide the information for the same.
Regards, Bindu
tim.smith | 2017-01-12 17:17:13 UTC | #2
If you're looking to get a record of all conversations for a user, you'll want to use POST /api/v2/analytics/conversations/details/query and specify a group and/or filter for user ID. The Analytics Query Builder is a good tool for testing these queries.
Bindu | 2017-01-14 15:46:43 UTC | #3
Here I am trying to get the conversation details from wrap-up note value. So is it possible to fetch from this API because i am providing interval, wrap-up note value will be the input. Or is their any API can be used to achieve this.
tim.smith | 2017-01-17 19:56:02 UTC | #4
The wrap up note dimension is not indexed for conversation detail queries. You will have to retrieve the full results and then filter them based on your criteria for the wrap up notes.
Bindu | 2017-01-17 20:32:42 UTC | #5
So is it possible to get the conversation id from wrap-up note value?
tim.smith | 2017-01-17 22:01:24 UTC | #6
No. You will have to retrieve the full results and then filter them based on your criteria for the wrap up notes.
Bindu | 2017-01-17 23:59:38 UTC | #7
Now if I pass interval has parameter to get the full result then I will have to take conversation id from the result put criteria of wrap up note value to post/conversationquery analytics api. Is there any limit for interval can I put more than 2 or 3 months duration?
tim.smith | 2017-01-18 17:39:20 UTC | #8
There are limits, but they're determined dynamically based on what's in your query. If you exceed the limit, you'll get an error back indicating what the limit is.
system | 2017-08-28 19:29:52 UTC | #9
This post was migrated from the old Developer Forum.
ref: 786