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  • 1.  Getting not ready time to show in timeline

    Posted 05-15-2023 21:09
    No replies, thread closed.

    I'm just wondering, I can see the not responding time for an agent in the agent status detail tab, with the view set to Duration, but it only gives me how long they were not responding in that 30 minute window.  Is it possible to get that in the timeline view?  I'd love to get the exact start and end times of when the agent went not responding.


    #Reporting/Analytics

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    Andrew Casey
    Benson Radiology
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  • 2.  RE: Getting not ready time to show in timeline

    Posted 05-21-2023 23:44
    No replies, thread closed.

    It does not show in the Timeline view.  Great idea.  You can vote on this one:  Show Not Responding in Timeline View | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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