Genesys Cloud - Main

Hi all,

we have a bot developed which uses 6 languages. We have slots configured for different categories. And we want to confirm with caller if slot was recognized correctly. 

To do that we plan to use slot name. It works perfectly in English, but for other languages - it might be challenge as name of slots might be English-specific.

Is there any way to get localized slot value for languages which is different from Default?

Sure we can use prompt with same name as slot, but wanted to double check if we can simply read localized slot value back using TTS.

Thanks!

#ConversationalAI(Bots,AgentAssist,etc.)

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Vitalii Hetman
Genesys Professional Services Engineer
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Hello Vitalii, 

Besides what is described here I cannot think of another way. I am not saying this isnt possible but might be more configuration. I am interested in what the community might say. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 11-15-2024 14:20
From: Vitalii Hetman
Subject: Getting Slot localized value

Hi all,

we have a bot developed which uses 6 languages. We have slots configured for different categories. And we want to confirm with caller if slot was recognized correctly. 

To do that we plan to use slot name. It works perfectly in English, but for other languages - it might be challenge as name of slots might be English-specific.

Is there any way to get localized slot value for languages which is different from Default?

Sure we can use prompt with same name as slot, but wanted to double check if we can simply read localized slot value back using TTS.

Thanks!

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Vitalii Hetman
Genesys Professional Services Engineer
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