Hi Angelo,
Just what I was looking for!, but I guess we still have to wait a while for it because it's under community review.
From your point of view, how much do you estimate, that this functionality would be available (beta)?
Thanks
Gerardo
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Gerardo Rodríguez
Evolutio Cloud Enabler, S.A.
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Original Message:
Sent: 07-22-2022 07:11
From: Angelo Cicchitto
Subject: Goodbye message automatically sent when closing message interaction?
Hi! We have an Idea that aligns with that use-case: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027
The Idea is that we can have a more programmable post-interaction behavior by triggering ad-hoc flow execution (imagine to offer an in-app survey in addition to goodbye message)
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 07-21-2022 06:22
From: Gerardo Rodríguez
Subject: Goodbye message automatically sent when closing message interaction?
Hi,
Is there a way to send an automatic goodbye message when closing the conversation?
Our use case would be that the agents did not have to select any message manually, but when clicking disconnect (end_message button), a predefined text would be automatically sent to the client before disconnecting the interaction.
#DigitalChannels
#ConnectwithaCustomer(NEW)
#Omni-ChannelDesktop/UserInterface
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Gerardo Rodríguez
Evolutio Cloud Enabler, S.A.
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