Genesys Cloud - Main

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

It looks like my Data Action don`t send any Authorization header in the request to Cloud Run Service at all. Should I configure something in the "Advanced" configuration of Integration, or somethingadditional in the Data Action itself?

BR,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hello Borislav, 

Sorry for the delay in response. But to answer your question for your data action to include authorization headers when making requests I believe you need to configure this the request config of your Data action. 

You can do this by:

• going to the data action configuration
• In the request template section you can add custom headers
• In this section you can add the authorization header that is required. 
• You can use the "Advanced" tab to configure complex header values or use variables. 

Hope this helps!

It looks like my Data Action don`t send any Authorization header in the request to Cloud Run Service at all. Should I configure something in the "Advanced" configuration of Integration, or somethingadditional in the Data Action itself?

BR,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hello Borislav, 

Sorry for the delay in response. But to answer your question for your data action to include authorization headers when making requests I believe you need to configure this the request config of your Data action. 

You can do this by:

• going to the data action configuration
• In the request template section you can add custom headers
• In this section you can add the authorization header that is required. 
• You can use the "Advanced" tab to configure complex header values or use variables. 

Hope this helps!

It looks like my Data Action don`t send any Authorization header in the request to Cloud Run Service at all. Should I configure something in the "Advanced" configuration of Integration, or somethingadditional in the Data Action itself?

BR,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hi again,

What I see in Google Cloud, when I test the Data Action is, that http request reaches the endpoint in Google, but doesn`t have any Authorization header.

Best reards,

Borislav

Hello Borislav, 

Sorry for the delay in response. But to answer your question for your data action to include authorization headers when making requests I believe you need to configure this the request config of your Data action. 

You can do this by:

• going to the data action configuration
• In the request template section you can add custom headers
• In this section you can add the authorization header that is required. 
• You can use the "Advanced" tab to configure complex header values or use variables. 

Hope this helps!

It looks like my Data Action don`t send any Authorization header in the request to Cloud Run Service at all. Should I configure something in the "Advanced" configuration of Integration, or somethingadditional in the Data Action itself?

BR,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hello Borislav, 

Sorry for the delay in response. But to answer your question for your data action to include authorization headers when making requests I believe you need to configure this the request config of your Data action. 

You can do this by:

• going to the data action configuration
• In the request template section you can add custom headers
• In this section you can add the authorization header that is required. 
• You can use the "Advanced" tab to configure complex header values or use variables. 

Hope this helps!

It looks like my Data Action don`t send any Authorization header in the request to Cloud Run Service at all. Should I configure something in the "Advanced" configuration of Integration, or somethingadditional in the Data Action itself?

BR,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hi Cameron,

Do you have any news for me?

Best regards,

Borislav

Hello Borislav, 

Sorry for the delay in response. But to answer your question for your data action to include authorization headers when making requests I believe you need to configure this the request config of your Data action. 

You can do this by:

• going to the data action configuration
• In the request template section you can add custom headers
• In this section you can add the authorization header that is required. 
• You can use the "Advanced" tab to configure complex header values or use variables. 

Hope this helps!

It looks like my Data Action don`t send any Authorization header in the request to Cloud Run Service at all. Should I configure something in the "Advanced" configuration of Integration, or somethingadditional in the Data Action itself?

BR,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav

Hello Borislav, 

Apologies, in my last post I recommended taking this question to the developer community as they will have more knowledge about developing google data actions. As I am out of ideas and I don't think this requires a support case, yet. 

Hi Cameron,

Do you have any news for me?

Best regards,

Borislav

Hello Borislav, 

Sorry for the delay in response. But to answer your question for your data action to include authorization headers when making requests I believe you need to configure this the request config of your Data action. 

You can do this by:

• going to the data action configuration
• In the request template section you can add custom headers
• In this section you can add the authorization header that is required. 
• You can use the "Advanced" tab to configure complex header values or use variables. 

Hope this helps!

It looks like my Data Action don`t send any Authorization header in the request to Cloud Run Service at all. Should I configure something in the "Advanced" configuration of Integration, or somethingadditional in the Data Action itself?

BR,

Borislav

Hello Borislav, 

I think I might have an idea about whats going on. 

For the IAM permissions do you have a custom role in Google Cloud platform with the following permissions:

• cloudfunctions.functions.call
• cloudfunctions.function.invoke

You also need to assign the service account to each function you want to execute through the Data Actions. 

You may need to update the data actions integration as well. Here are the steps:

• Add a new integration in Genesys Cloud for the service account
• use the private ket file details in the integration credentials
• if you're using multiple APIs across different service accounts, create separate integrations for each. 

You may also want to double check the custom action is also configured correctly. Heres how:

• Update your Data action config to include the proper authentication details
• ensure your request URL template is properly configured for the function calls
• verify that your functions are still returning a JSON response. 

Cheers, 

Dear colleagues,

In our Organization we use Google Functions for some checks and automations. We invoke them via Data Actions. The full mechanism worked fine till the moment Google migrated to Gen 2 Cloud Run and a new Organizational policy was implemented in our Google environment. In the past we invoked the Functions unauthenticated, but now IAM authentication is mandatory. The old Functions are running, but I cannot invoke a newly created from Genesys.

Does anybody have an advice about this issue?

Best regards,

Borislav