Genesys Cloud - Main

Hi,

I have a fairly simple question. "What languages does the new Agentic Virtual Agent Support?" You try searching for it though! I can easily see that the platform overall has some support for, say, Chinese, but none of the information pages that discuss the Agentic Virtual Agent give you a list of languages! The best I've been able to find just say something like "other languages". It doesn't help that searching for something like my original question throws up articles mentioning the Natural Language Understanding engine. Even Google's AI gets confused. If you ask Google, it confidently says "Yes" but none of the referenced documents actually say that. (It might be implied, but that isn't what I need!!!)

I's crazy. I would've thought that something like what languages Agentic Virtual Agent supports would be front and center, or at least easy to find, but nooooo.... :-(

This isn't the first time that I spent an afternoon trying to get an answer to a relatively simple question. I'm sure the information is there somewhere, but it's almost impossible to find on their website.

Or am I just not sacrificing the right breed of chicken when I perform my search? (Anyone who ahs been in one of my classes will probably get that reference!)

Thanks, from a VERY frustrated colleague.

#AIConfiguration
#ConversationalAI(Bots,VirtualAgent,etc.)
#Other
#CommunityVideos(TAM,QA,etc.)

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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Hi Paulo 

The link below will show you the languages ​​supported by the Genesys Cloud features, including the virtual agent.

https://help.genesys.cloud/articles/genesys-cloud-supported-languages/

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 04-22-2026 16:18
From: Paul Simpson
Subject: Has anyone figured out how to navigate the Genesys website?

Hi,

I have a fairly simple question. "What languages does the new Agentic Virtual Agent Support?" You try searching for it though! I can easily see that the platform overall has some support for, say, Chinese, but none of the information pages that discuss the Agentic Virtual Agent give you a list of languages! The best I've been able to find just say something like "other languages". It doesn't help that searching for something like my original question throws up articles mentioning the Natural Language Understanding engine. Even Google's AI gets confused. If you ask Google, it confidently says "Yes" but none of the referenced documents actually say that. (It might be implied, but that isn't what I need!!!)

I's crazy. I would've thought that something like what languages Agentic Virtual Agent supports would be front and center, or at least easy to find, but nooooo.... :-(

This isn't the first time that I spent an afternoon trying to get an answer to a relatively simple question. I'm sure the information is there somewhere, but it's almost impossible to find on their website.

Or am I just not sacrificing the right breed of chicken when I perform my search? (Anyone who ahs been in one of my classes will probably get that reference!)

Thanks, from a VERY frustrated colleague.

#AIConfiguration
#ConversationalAI(Bots,VirtualAgent,etc.)
#Other
#CommunityVideos(TAM,QA,etc.)

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
------------------------------