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Has there been a change to the Messaging API?

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  • 1.  Has there been a change to the Messaging API?

    Posted 09-14-2023 16:30
    Edited by Paul Simpson 09-14-2023 16:35
    No replies, thread closed.

    Good afternoon!

    (I am going to cross-post this on the developer forums too.)

    OK, so according to the first example provided here, you can create a custom button to start a Web Messaging system and use the success / failure of the "Message.open" request to determine if there is a messaging session in place. If so, it should fail and that failure can be used to cause the chat to close.

    I have a customer that is using this functionality, however it is no longer functioning. Code assigned to the Message Open and Message Close events works fine, and the "minimize" button at the top of the chat works as intended, so it looks to only be this part that is having issues.

    Anyone else using this and experienced issues?

    TIA


    #DigitalChannels

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    Paul Simpson
    Eventus Solutions Group
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  • 2.  RE: Has there been a change to the Messaging API?

    Posted 09-14-2023 17:49
    No replies, thread closed.

    Hi Paul

    Yes as on our thread on the dev forum, we've noticed a change in behaviour to the subscribe behaviour for messagingservice.ready event that started about 2 days ago.  We have a case open to Care trying to track down what/when/why etc but my guess is that and your own issue are both related.  @Angelo Cicchitto just in case this hasn't crossed your desk yet giving you visibility of it.

    Thanks



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    Vaun McCarthy
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  • 3.  RE: Has there been a change to the Messaging API?

    Posted 09-14-2023 17:53
    No replies, thread closed.

    Thanks, Vaun!

    Can you shoot me your case number? I may open a ticket and it might help to reference yours.



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 4.  RE: Has there been a change to the Messaging API?

    Posted 09-14-2023 18:01
    No replies, thread closed.

    0003364685 - it's been escalated to the Dev team.



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    Vaun McCarthy
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    Original Message


  • 5.  RE: Has there been a change to the Messaging API?

    Posted 09-15-2023 05:58
    Edited by Angelo Cicchitto 09-15-2023 07:05
    No replies, thread closed.

    We found a regression introduced in our latest internal code release, being fixed now, as mentioned also in same dev-post here.

    Thanks!



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


  • 6.  RE: Has there been a change to the Messaging API?

    Posted 09-15-2023 06:03
    No replies, thread closed.
    Angelo

    Do we know which commands/events this impacted?



    Original Message


  • 7.  RE: Has there been a change to the Messaging API?

    Posted 09-15-2023 06:05
    No replies, thread closed.
    Also, which release was this?  Don't see anything on release notes



    Original Message


  • 8.  RE: Has there been a change to the Messaging API?

    Posted 09-15-2023 07:08
    No replies, thread closed.

    We haven't released any new feature recently, so nothing in release notes. No impacts to any command & event: if any changes, we would advertise via release notes and documentation.



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    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


  • 9.  RE: Has there been a change to the Messaging API?

    Posted 09-15-2023 07:13
    No replies, thread closed.
    Thanks Angelo so what is the regression released you mentioned?  Paul raised this issue for one event but we have an issue on the messaging service.ready event that started at the same time.  Are these both due to the issue that you have discovered which is now being fixed?

    What release actually introduced the problem?



    Original Message


  • 10.  RE: Has there been a change to the Messaging API?

    Posted 09-15-2023 09:50
    No replies, thread closed.

    Thanks, Angelo!

    I echo Vaun's questions...

    Please advise when the fix is in place.



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 11.  RE: Has there been a change to the Messaging API?

    Posted 09-15-2023 17:57
    No replies, thread closed.

    Update for anyone following this thread:

    I have been advised that the fix for this has been deployed.



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


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