Genesys Cloud - Main

We are using the Jabra 30 II Evolve USB headset and we are getting complaints for some users that the headset is muting itself. We've replaced the headset several times and tried different browsers. Any suggestions?

#headset

#headset

#Unsure/Other

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Chris Rodier
Cardworks Servicing, LLC
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Hi Chris,

Is it muting in Genesys Cloud i.e. the microphone icon is red or jus that the agent cant be heard by the customer?
Also, is the Jabra software up to date?

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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hi , 

i have also faced similar problem , were the microphone icon is red , the person reported prob has been provided with new laptop 

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Ashok K
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Original Message:
Sent: 09-30-2024 12:29
From: Samuel Jillard
Subject: Headset Muting itself

Hi Chris,

Is it muting in Genesys Cloud i.e. the microphone icon is red or jus that the agent cant be heard by the customer?
Also, is the Jabra software up to date?

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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